Standard Delivery
Orders containing non-bulky items under 3kg are delivered via Toll Priority satchel.
Pricing will vary depending on the weight of your parcel as well as your location within Australia.
The delivery fee will be calculated and displayed at checkout.
You should receive your order within 2-3 business days of the parcel being sent from our warehouse.
Click & Collect
If you're located in Brisbane, take advantage of our FREE Click & Collect service which allows you to collect your order from one of our veterinary partners.
Visit our Veterinary Partners page to find a clinic near you.
You will receive a "Ready for pick-up" email when your order is ready for collection, which you will need to provide when picking up your order.
Collection times may vary depending on available stock and clinic opening hours.
Heavy & Bulky
Items are delivered via Toll IPEC.
Pricing will vary depending on the weight of your parcel as well as your location within Australia.
The delivery fee will be calculated and displayed under your order details.
You should receive your order within 2-3 business days of the parcel being sent from our warehouse.
Delivery Terms & Conditions
The delivery fee is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or shrink wrapping.
You will receive a notification email when your order is received and a second email when your order has been sent from our warehouse. Click & Collect customers will also receive a "ready to pick-up" email from their selected veterinary partner.
We do not ship to PO Boxes and our couriers deliver between 9am and 5pm local time, so we strongly advise that you have your order delivered to a work or home address where someone will be able to sign for your parcel.
Delivery is only available within Australia.
