Firstly, you must notify us of your intention to return within 7 days of receiving your order for approval. Then, if the product is in perfect condition (with tags etc. still on), you can return it to our address printed on the dispatch label and order new products from our website to the same value. We will credit you for the original product when you send us an order number for the new order.
For any palatability issues with food purchases please contact the company directly for refund.
- Hill’s Pet Nutrition – Call the HelpLine 1800 679 932 or send an email via Hill’s Customer Support.
- Royal Canin – Call the HelpLine 1800 622 969 or send an email to Royal Canin Customer Support
- Advance – Call the HelpLine 1800 640 111 or send an email to Advance Customer Support
We do not refund products unless they are proven to be faulty.